![Outlook Outlook](/uploads/1/2/5/5/125505073/493524350.jpg)
Select the email message that you want to save in MSG format. Click the File tab and then click Save As.
Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
If you have opened the message and it appears in its own window, click the Microsoft Office Button image, and then click Save As. Browse to the file location where you want save the file. Enter a name for the file in the File name field. Click the Save as Type drop-down menu and then select Outlook Message Format (.msg). Click the Save button. The email message will be saved in MSG (.msg) format.
![Filename Filename](http://www.olmtopstutility.com/faq/faq-images/outlook-import.jpg)
Once you have the email saved in.msg format, You can share the same via email or attach it to the case.
January 28, 2013 This article describes the Microsoft Office Outlook data file types and their default locations on Windows and Mac OS X. What is an Outlook data file? To put it simple, an Outlook data file is a file where Outlook stores your emails, tasks and other Outlook related information. A data file can be located on your local disk or on a network path. Outlook data file types There are four Outlook data file types: –.PST files (Personal Folder files): this is the most common format, being used by the Windows version of Outlook 2003 (or newer) to store received, sent & draft emails on your local hard disk.
Outlook PST files are not supposed to be shared or loaded from network locations, as the data loss risk is pretty high. The main advantage of a PST file is that you can access your emails offline, without requiring you to be connected to your email server (or to your email server web interface). This data file format is available for all non-Exchange email accounts, such as POP3 or IMAP accounts. –.PST Outlook data files (97-2002): this PST format does NOT support Unicode characters for your mailbox items and it offers less storage capacity.
Newer Outlook versions are compatible with this old data file format. –.OST files (Offline Outlook Data files): this is the data file format used by Outlook on Windows in conjunction with a Microsoft Exchange account, if you configured Outlook to keep a local copy of your mailbox items. It allows you to use the Microsoft Exchange Cached / Offline mode, so you can access your emails without staying connected to your Exchange server. Whenever new emails are received by your Microsoft Exchange server, Outlook will synchronize your OST file with the Exchange server. – Database file for Mac: for Mac OS X systems, Outlook stores the indices in a proprietary Database file and stores the data records as a series of files nested within folders.
Each folder can hold up to 1000 email items.